Service and Sales
Ideal for companies looking to increase their image and reputation.
The Service and Sales Program is specifically designed to build open friendly and engaging relationships that enrich your business and your customer’s experience and satisfaction.
Interpersonal relationships are as important as ever in today’s business world, but it can be difficult to balance workload and likeability. This course focuses on how you will connect your customers need with your product or service.
The Mindful Communication Method will help you and your team to understand your customer on a deeper level and to use this new found understanding of needs based communication to build bridges and deliver true value.
You will become more mindful of the manner in which you communicate with your customers, how you present yourself, and how you relate to your client’s specific needs more effectively without losing credibility following the 4 pillars and the 7 bridges of the mindful communication method.
What You’ll Learn
You’ll learn to build credibility and rapport with your customers, to value and reflect your customer’s ideas and to generate interest in your ideas, and to provide solutions that best fit everyone’s needs. Discover the value of cooperating with your customer even on difficult issues to achieve the unexpected. Learn to listen objectively to ensure that your customer feels appreciated and heard then build a pathway to win-win solutions.
Why you want to learn it
Being able to influence thoughts and feelings is a critical skill and necessary for making it in today’s competitive marketplace. The sales and service course teaches you the fundamentals, from your first encounter with your customer, to asking for the business or dealing with complications. And it provides you with a logical process that, when followed, gives you the competence that you need to be in the service of your customer without compromise.
How it will help you
This course will enable you to understand the process behind emotional behavior dynamics and help you or your team to applying a logical and proven process that helps to identify and meet the needs of your customer without compromise, giving you the ability to deliver consistent high quality service. This course does not just give you the language and techniques; it sets you apart from your competition.
Hospitality or service means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.
Feel free to call or text for more info on 0407 169 690